Shipping policy

Shipping Policy

At Denver Motor Depot, we’re dedicated to ensuring that your orders are delivered safely and on time. Please review our Shipping Policy below for information on our shipping process, delivery times, international orders, and special considerations for heavy items.

1. Processing Time

  • Standard Processing: Orders are typically processed within 1-3 business days.
  • Custom or Special Orders: Processing for custom or special-order items may require additional time. We will provide estimated processing times for such orders.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with shipping details and an estimated delivery date.

2. Shipping Methods

  • Standard Shipping: We use reliable carriers like UPS, FedEx, or USPS for smaller packages within the continental U.S.
  • Freight Shipping for Heavy Items: For heavy and oversized items, we work with trusted third-party freight carriers. These carriers specialize in large shipments and will deliver the product directly to your location.
  • Delivery Timeframes: Delivery times vary based on the carrier, shipping destination, and the nature of the product. Estimated delivery times will be provided at checkout or by email after order processing.

3. Domestic Shipping (United States)

  • Standard Ground Shipping: Available within the continental U.S. with delivery times of 3-7 business days, depending on location.
  • Freight Shipping for Heavy Items: For items that require freight shipping, we will arrange delivery with a third-party freight carrier. Please allow 7-14 business days for freight deliveries.
  • Special Delivery Requirements: For heavy items, a loading dock or forklift may be required at the delivery location. We recommend discussing your specific delivery needs with our team before placing the order.

4. International Shipping

  • Countries Served: We offer international shipping to selected countries. Please contact us at [support email address] to confirm availability and get a shipping quote.
  • Customs and Duties: For international orders, the customer is responsible for any customs fees, duties, or import taxes. These charges are not included in the product price or shipping costs.
  • Heavy or Large International Shipments: For oversized items shipped internationally, we work with global freight partners to ensure safe, efficient delivery. Additional transit times and charges may apply for international freight shipments.
  • Delivery Timeframes: International delivery times vary by destination. Please allow an additional 10-15 business days for international shipments.

5. Shipping Costs

  • Calculated Shipping: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Final shipping costs will be displayed at checkout.
  • Freight Shipping Costs for Heavy Items: For items requiring freight delivery, shipping costs will be calculated based on the size and weight of the item, as well as the delivery location.
  • Special Arrangements: For items requiring special shipping arrangements or expedited delivery, please contact us to discuss options and additional costs.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number by email. This will allow you to monitor the progress of your shipment until it reaches your location.
  • For freight shipments, tracking details may vary by carrier. Our team will provide specific tracking information and estimated delivery windows.

7. Shipping Restrictions

  • PO Boxes: We do not ship heavy or oversized items to PO Boxes. Please provide a physical address for delivery.
  • Hazardous Materials: Some items may be classified as hazardous materials and require special handling. Please contact us for further information.

8. Damaged or Missing Shipments

  • Damaged Items: If your item arrives damaged, please notify us within 48 hours of receipt. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
  • Lost or Delayed Shipments: For lost or delayed shipments, please contact us. We will work with the carrier to investigate and ensure the item reaches you as quickly as possible.

We are committed to providing transparent and reliable shipping services. For questions or special shipping needs, please contact us at:

Email: support@coloradoelectricmotors.com 
Phone: 303-616-2187

This policy covers domestic, international, and heavy-item shipping