Refund policy

At Haran Electric Motors, we are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand the process for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of the delivery date.
  • Condition: Products must be in new, unused condition, with all original packaging, manuals, and accessories.
  • Non-Returnable Items: Certain items, including custom or special-order products, discontinued items, and clearance items, are not eligible for return.

2. Return Process

  • Step 1: Contact Us
  • Step 2: Return Authorization
    • Once your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions.
  • Step 3: Shipping
    • Carefully repackage the item, including all parts, accessories, and documentation. Ship the item back to us using a trackable shipping service.
  • Step 4: Inspection and Refund
    • Once we receive the item and verify its condition, we will process your refund within 7–10 business days.

Please Note: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

3. Refunds

  • Refund Type: Refunds will be issued to the original payment method.
  • Processing Time: Please allow 7–10 business days for the refund to reflect in your account once the return is processed.
  • Restocking Fee: A restocking fee of 15% may apply for returned items. This fee covers inspection, testing, and repackaging.

4. Exchanges

  • We accept exchanges on eligible items within 30 days of purchase. To initiate an exchange, please contact our support team.
  • Condition: The item must be returned in new, unused condition, with all original packaging.

5. Damaged or Defective Products

  • Damaged on Arrival: If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.
  • Defective Products: If you experience an issue with your product within the warranty period, please contact us to initiate a warranty claim.

6. Non-Returnable Products

  • Custom-built products
  • Special-order items
  • Clearance or discontinued items
  • Items missing original packaging, manuals, or accessories

7. Contact Us

If you have any questions or concerns about your return, refund, or exchange, please reach out to our customer support team:

  • Email: haran@
  • Phone: [303-616-2187]
  • Hours: [9AM-5PM MST]